Location: Remote (Anywhere in the world)
Type: Full-Time
Salary: $11 – $22 (depending on experience)
About Us:
We are a dynamic and growing company dedicated to providing exceptional customer service to our diverse client base. We value clear communication, cultural sensitivity, and a commitment to customer satisfaction.
Job Description:
We are seeking a friendly, professional, and highly motivated Bilingual Customer Service Agent fluent in both English and Spanish to join our team. The ideal candidate will handle customer inquiries, resolve issues, and provide support in a timely and efficient manner, ensuring a positive experience for all clients.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in both English and Spanish.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and escalate complex issues as needed.
- Maintain a high level of professionalism and cultural sensitivity.
- Document customer interactions and follow up as required.
- Collaborate with team members to improve customer service processes.
Requirements:
- Fluency in both English and Spanish (spoken and written).
- Excellent communication and interpersonal skills.
- Previous customer service experience preferred but not required.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Proficiency with CRM software and Microsoft Office is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for growth and professional development.
- A supportive and inclusive work environment.
- Flexible working hours.